1. Information We Collect

We collect personal information to provide and improve our services. This includes:

Account Details: Name, email address, phone number, and password created during registration.
Payment Data: Billing details and transaction records processed via secure payment gateways.
Content & Messages: Text, media, templates, and logs transmitted through the WhatsApp Business API.
Device & Analytics: IP addresses, browser types, interaction logs, and cookie data to optimize performance.

2. How We Use Your Information

Your data is processed for the following purposes:

To operate and maintain the Aeternitychat messaging platform.
To handle transactions and administer account billing/wallet systems.
To deliver custom alerts, system updates, and marketing communications (where permitted).
To provide technical support and diagnose bugs or system faults.
To enforce legal compliance and protect against fraudulent or malicious activities.

3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We share information only with trusted third-party service providers (such as hosting infrastructure, database services, and payment processors) who assist in operating the Service, or if required to do so by law or Meta's official platform guidelines.

4. Security & Data Protection

We use industry-standard physical, electronic, and administrative safeguards to secure your personal information. However, please note that no method of transmission over the internet or database storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes set out in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

Depending on your location, you may have rights under regional privacy regulations (such as GDPR) to access, update, delete, or limit the use of your personal data. To make a data request, please reach out to us using the contact details provided below.

7. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact our support team at support@aeternitychat.in.

Privacy Policy