Shared Team Inbox
One WhatsApp Number. One Place For Your Entire Team.
Manage sales, support, and customer conversations from a single shared workspace built for collaboration.
Assign chats, collaborate with teammates, track customer conversations, and ensure every enquiry gets the attention it deserves.
Built For Teams That Handle Customer Conversations Together.
Share One Number Across Your Team
Allow multiple agents to manage conversations from a single WhatsApp number without sharing devices.
Assign Conversations Instantly
Route chats to the right team member and ensure clear ownership for every conversation.
Collaborate Behind The Scenes
Leave private notes, mention teammates, and work together without disrupting customer conversations.
Never Lose Track Of A Conversation
Keep customer history, assignments, notes, and context organized in one place.
One Inbox For Your Entire Team
Give sales, support, and operations teams a shared workspace for managing customer conversations.
- Multiple agents on one number
- Shared conversation history
- Advanced lead distribution (Round Robin)
- Centralized customer communication
- Complete visibility across teams
Work Better Together
Collaborate directly inside conversations and keep everyone aligned on customer interactions.
- Internal notes & comments
- Mention teammates instantly
- Smooth conversation handovers
- Maintain full customer context
Stay Organized As You Scale
Manage increasing conversation volumes without losing visibility or accountability.
- Assign conversation owners
- Track conversation status
- Organize chats with tags
- Ensure no enquiry is overlooked
From Sales To Support.
Keep Every Team Aligned.
Sales Teams
Respond faster, collaborate on opportunities, and keep lead conversations organized.
💡 Empowers sales reps with instant context to close deals faster.
Customer Support
Manage customer requests efficiently while maintaining full conversation history.
💡 Reduces resolution times and improves customer satisfaction score (CSAT).
Operations Teams
Coordinate customer communication and ensure important requests are handled promptly.
💡 Streamlines shift handovers and task tracking dynamically.
Multi-Location Teams
Give teams across departments and locations access to the same customer conversations.
💡 Fosters collaboration across offices without data silos.
Frequently Asked
Questions
Everything you need to know about setting up and automating your WhatsApp Shared Inbox.
Can multiple agents use one WhatsApp number?
Can chats be assigned automatically?
Does AeternityChat support AI automation?
Can managers monitor team conversations?
Does it support CRM integrations?
Can the system handle sales and support together?
Stop Managing WhatsApp Like It’s Still a Personal App
Centralize conversations. Automate workflows. Scale your team. Close more leads. Deliver better support. All from one AI-powered WhatsApp workspace.
