Can multiple agents use one WhatsApp number?

Yes, Aeternitychat's shared inbox lets unlimited agents handle conversations from a single WhatsApp Business number with role-based access controls.

How does chat assignment work?

Chats can be auto-assigned using round-robin, skill-based routing, or manually assigned by supervisors. Agents see only their assigned conversations.

Can agents add internal notes?

Yes, agents can add private internal notes to any conversation for context handoff, without the customer seeing them.

Shared Team Inbox

One WhatsApp Number. One Place For Your Entire Team.

Let your sales, support, and operations teams manage customer conversations together from a shared WhatsApp inbox with complete visibility and control.

Improve response times, eliminate duplicate replies, and keep every customer conversation organized as your team grows.

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TRUSTED BY GROWINGBUSINESSES

Built For Teams That Handle Customer Conversations Together.

Share One WhatsApp Number

Give your entire team access to a single WhatsApp inbox without sharing devices.

Assign Conversations Instantly

Route chats to the right agent, department, or team member with a single click.

Collaborate Behind The Scenes

Use internal notes, mentions, and conversation history to work together efficiently.

Stay Accountable

Track ownership, response times, and customer interactions across your team.

One Inbox For Your Entire Team

Give sales, support, and operations teams a shared workspace for managing customer conversations.

Multiple agents on one number
Shared conversation history
Advanced lead distribution (Round Robin)
Centralized customer communication
Complete visibility across teams

Work Better Together

Collaborate directly inside conversations and keep everyone aligned on customer interactions.

Internal notes & comments
Mention teammates instantly
Smooth conversation handovers
Maintain full customer context

Stay Organized As You Scale

Manage increasing conversation volumes without losing visibility or accountability.

Assign conversation owners
Track conversation status
Organize chats with tags
Ensure no enquiry is overlooked

From Sales To Support.

Keep Every Team Aligned.

Sales Teams

Respond faster, collaborate on opportunities, and keep lead conversations organized.

💡 Empowers sales reps with instant context to close deals faster.

Customer Support

Manage customer requests efficiently while maintaining full conversation history.

💡 Reduces resolution times and improves customer satisfaction score (CSAT).

Operations Teams

Coordinate customer communication and ensure important requests are handled promptly.

💡 Streamlines shift handovers and task tracking dynamically.

Multi-Location Teams

Give teams across departments and locations access to the same customer conversations.

💡 Fosters collaboration across offices without data silos.

Frequently Asked
Questions

Everything you need to know about setting up and automating your WhatsApp Shared Inbox.

Can multiple team members manage the same WhatsApp number?

Yes. Every team member gets their own login while managing conversations from the same WhatsApp number.

How are conversations assigned to agents?

Conversations can be assigned manually or automatically using round robin assignment and workload balancing.

How do we prevent missed or duplicate replies?

Teams can track ownership, assignments, and conversation status from a centralized inbox to ensure every customer receives timely responses.

Can I manage customer conversations across multiple shifts?

Yes. Teams can use shift management, conversation assignment, and workload balancing to ensure customer conversations are handled by the right agents at the right time.

What happens when a conversation is reassigned?

The full conversation history remains available, allowing the next agent to continue with complete context.

Is the shared inbox suitable for large teams?

Yes. The shared inbox is designed for growing teams and businesses handling large volumes of customer conversations.

What is a WhatsApp Shared Inbox?

A WhatsApp Shared Inbox allows multiple team members to manage customer conversations from a single WhatsApp number while maintaining ownership, visibility, and context.

What is the best WhatsApp Shared Inbox software?

The best WhatsApp Shared Inbox software helps teams collaborate, assign conversations, prevent duplicate replies, and maintain customer context. AeternityChat combines shared inbox, automation, CRM, and collaboration tools in one platform.

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Stop Managing WhatsApp Like It’s Still a Personal App

Centralize conversations. Automate workflows. Scale your team. Close more leads. Deliver better support. All from one AI-powered WhatsApp workspace.