Can users make payments through WhatsApp Flows?

Yes, WhatsApp Flows support direct conversational checkout where users can select products, fill details, and complete payments entirely within WhatsApp.

Do WhatsApp Flows work without a website?

Yes, WhatsApp Flows are self-contained within WhatsApp — no web redirects or external landing pages needed. Users complete everything in 5 clicks or fewer.

WhatsApp Flows & Forms

Capture More Leads. Without Leaving WhatsApp.

Collect customer details, gather requirements, and guide customers through the next step—all without sending them to external forms.

Reduce drop-offs, eliminate back-and-forth conversations, and make it easier for customers to take action.

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Collect Customer Information Faster.

Capture Customer Information

Capture customer details and requirements directly inside WhatsApp.

Gather Better Lead Information

Ask the right questions upfront so every enquiry arrives with the context your team needs.

Simplify Registrations & Requests

Make it easy for customers to submit applications, registrations, enquiries, and service requests.

Guide Customers Through The Next Step

Help customers complete actions and move conversations forward without unnecessary back-and-forth.

Capture Complete Enquiries

Collect customer details, requirements, preferences, and enquiries directly inside WhatsApp.

Collect customer information instantly
Gather requirements & preferences
Keep customers inside WhatsApp
Reduce form drop-offs

Collect Complete Information Upfront

Ask the right questions before the conversation begins and capture everything you need in one go.

Gather all required details
Standardize information collection
Eliminate incomplete submissions
Improve data accuracy

Turn Responses Into Organized Records

Capture information in a structured format that is easier for your team to review, organize, and act on.

Structure customer information automatically
Keep records clean and organized
Capture data consistently
Make information easier to manage

From Enquiries To Registrations.

Collect Information Without The Friction.

Lead Capture Forms

Collect enquiries, requirements, customer details, and other information directly inside WhatsApp.

Registration Forms

Capture applications, registrations, signups, and onboarding information in a structured format.

Feedback & Survey Forms

Gather customer feedback, ratings, preferences, and responses without sending users to external forms.

Quote & Requirement Requests

Collect project requirements, service preferences, specifications, and custom requests in a structured format.

Frequently Asked
Questions

Everything you need to know about designing, deploying, and tracking interactive WhatsApp Flows.

What are WhatsApp Flows?

WhatsApp Flows are interactive, structured forms and journeys built directly inside WhatsApp conversations. They allow users to complete actions like filling details, booking, or paying without leaving the chat app.

Are WhatsApp Flows better than traditional forms?

Yes. Traditional forms require redirects to browser pages which take time to load, leading to high drop-offs. WhatsApp Flows keep users inside their trusted app, boosting form completion rates dramatically.

Do I need coding skills?

No. AeternityChat provides a visual, drag-and-drop no-code builder. You can construct multi-step forms, date pickers, and interactive options visually.

Can flows integrate with my CRM?

Yes. AeternityChat connects with HubSpot, Zoho, Salesforce, Google Sheets, custom databases, and webhook endpoints to auto-sync response data instantly.

Can flows collect payments?

Yes. You can securely prompt payments via UPI, credit/debit cards, and payment links within the conversational workflow.

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Stop Redirecting Leads. Start Converting in Chat.

Rebuild your registration forms, booking calendars, and checkout loops inside WhatsApp and watch your drop-offs disappear.

Capture More Leads. Without Leaving WhatsApp.